Policies

The following information will provide you with important program policies. Before getting started, please read so that we can be sure you have been provided with and understand this information.

*        PAYMENT

Payment for sessions or group training must be made in advance of beginning your fitness training program for the month in which they will occur. Cash and checks are the preferred method of payment and can be made out to “Katrina Rogers Movement, LLC”. Credit Cards payments are accepted, however, a service charge may be applied. This method of payment must be approved in advance.

*        TARDINESS

All clients and trainers are encouraged to be prompt. If a client arrives late, this time will be deducted from the session; contrarily, if a trainer arrives late, the amount of time will be added for an extended session.

Please be advised that trainers are required to wait 15 minutes for a scheduled client, after which time the session is subject to cancellation and clients will be charged for a full session.

*        CANCELLATIONS

We understand that life happens and events may arise that may conflict with your scheduled training session. When foreseeable please contact your trainer within 24 hours of your scheduled appointment to either reschedule or cancel. Failure to do so may result in a forfeit of your that training session and the client will be charged for the session.

*        REFUNDS AND CREDITS

We do not offer refunds unless illness or injury prevent training. A credit may be applied to your account with advanced approval. You credit is good for 60 days.

*        EXPIRATION DATE

Katrina Rogers’ Movement personal training sessions and/or packages have an expiration date of 3 months from the date of purchase. After the expiration date, any remaining sessions will be invalid.

*        CONFIDENTIALITY AGREEMENT

Both trainer and client agree that any information obtained during any training session will remain confidential and proprietary; this confidentiality will extend beyond the length of the client/trainer relationship.